Shipping questions are some of the most common reasons people hesitate before buying online. We've got answers. Whether you're ordering locally or internationally, here's everything you need to know before you shop at everymailbox.shop — with flat-rate shipping that keeps things simple.

Q: How does flat-rate shipping work?

A: Flat-rate shipping means you pay one fixed price to ship your package regardless of weight or size (within limits). At everymailbox.shop, we use flat-rate shipping so you always know exactly what you're paying at checkout — no surprise fees, no rate calculators.

Q: Do you ship internationally?

A: Yes, we ship to select international destinations. International shipping times vary by country and customs processing. When ordering internationally, keep these things in mind:

• Customs clearance is handled by your country's customs agency and can add processing time.
• Import duties and taxes may apply depending on your country's regulations — these are the buyer's responsibility.
• Tracking availability varies by destination country.

Always verify your shipping address carefully at checkout to avoid delays.

Q: How long does shipping take?

A: Shipping times depend on your location and the shipping method selected:

• Domestic (US): Typically 3–7 business days depending on your region.
• International: Generally 7–21 business days, with additional time possible for customs processing.
• Orders are processed within 1–2 business days of purchase. You'll receive a tracking number once your package ships.

Q: How do I track my package?

A: Once your order ships, you'll receive an email with your tracking number. Use it to monitor your package's progress through the carrier's website. If you haven't received a tracking number within 2 business days of your order, check your spam folder or contact us through the store.

Q: What happens if my package is lost or delayed?

A: If your package is delayed, the first step is checking your tracking number for updates. Carriers sometimes experience delays due to weather, holidays, or high shipping volumes. If your tracking shows no movement for more than 7 business days (domestic) or 21 days (international), reach out to us and we'll help investigate.

Q: Can I change my shipping address after ordering?

A: Address changes can sometimes be made if the order hasn't shipped yet. Contact us immediately if you need to update your address — once a package is in transit, address changes must go through the carrier directly and may incur additional fees.

Q: What items can't be shipped internationally?

A: Certain product categories face international shipping restrictions depending on destination country regulations. This can include food items, certain electronics, and items with restricted materials. Always check your country's import rules before ordering. Our packaged baked goods and Northeast Philly treats may have specific restrictions for international destinations — contact us before ordering if you're unsure.

Q: Is my package insured?

A: Packages shipped via USPS flat-rate options include basic coverage. For high-value orders, additional insurance may be available at checkout. We package all items carefully to minimize damage during transit.

Shop With Confidence at EveryMailBox

We carry a wide range of new & used items shipped with care. Browse our collections and shop with confidence knowing your order is handled with attention to detail:

• Books — new & used titles shipped flat-rate
• Games, Puzzles & Toys — fun for the whole family
• Shop & Snacks — packaged baked goods and Northeast Philly treats
• Gift Items — curated finds for every occasion

Still Have Shipping Questions?

We're here to help. Visit everymailbox.shop and reach out through our contact page — we respond quickly and make sure every order gets to you right.